Missed Appointments Policy

Appointments are in high demand with doctors and nurses. Currently we lose approximately 25 appointments per week because patients do not turn up and do not let us know. This is equivalent of 4 hours of doctors/nurses time.

We do understand that due to circumstances beyond a patient’s control that you are sometimes unable to attend. However, we ask patients to let us know as soon as possible so we can reallocate that appointment to another patient. This is possible even at very short notice so it is important that you telephone the practice to cancel as soon as you can. If you are registered for our on-line booking appointments system, you can also cancel your appointment using this system.

We can help by sending you a text reminder of your appointment 24 hours in advance – please ensure we have your correct mobile number if you wish to use this service.

Due to the increasing numbers of patients failing to cancel appointments, we have implemented the following policy:

If a patient fails to attend a pre-booked appointment on more than one occasion in the previous six months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.

If the patient does not attend again i.e. a total of three occasions in a twelve month period, we reserve the right to remove that patient from our list. Each case will be discussed at a Partners’ Meeting and we will write again to patients in these circumstances to let them know the outcome of these discussions