Mrs Annette Given (f)
Practice Business Partner BA (Hons) MIHM
The practice business partner is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. Together with the non-clincial team they support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.
We have an enthusiastic team who deliver administration support for the practice. Their remit includes IT Support, Data Quality, Patient Recalls, Non NHS Services (such as Insurance & Medical Reports), Document Processing, Clinical Reporting & Submissions, Finance and Procurement.
Our experienced Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.
This dedicated team provides secretarial support to clinicians, transcribing letters and processing advice requests and referrals to secondary care. They are the point of contact for the local Referral Services Team and patients who require referral related information. They also provide administrative support for the Non NHS Services we offer (such as letters and Medical Reports).